Labcorp Napa

Overall: Not Recommended

Previously, I have complained about the general confrontational attitudes of staff and dismissive and abusive behavior toward the elderly at the Napa 3448 Villa Lane site. This coupled with card readers that are often out of service, cannot read cards properly, and long waits even when you arrive early and secure the #1 thru #3 position in line are commonplace at that location. This morning, I arrived there at 6:13 AM only to be curtly advised by the entering staff person at 6:30 AM (opening time), that as of last month the site no longer takes walk-ins and appointments are required. (No sign posted on the locked gate letting returning clients know.) There were two of us there and we were referred to a nearby Labcorp at 1100 Trancas Street. I arrived there at 6:35 AM. That site opened at 7:00 AM. Only one person was present to service approximately 15 people already in line. I was seen at ~7:23 AM and out by ~7:38 AM. The one person present had to register clients and then take their specimens. She was polite and competent but CLEARLY overworked. When I left, there were roughly 20-25 people spilling out into the hallway waiting. Several of the folks waiting this morning claimed that they had reported with appointments the day before to find the office closed during business hours because the person reporting for work did not have their key and it took roughly 4 hours to find the building manager to open the door. Enough is enough. I feel sorry for the polite, effective young woman at 1100 Trancas Street who has to work under those conditions and the clients who have to wait. I understand that Quest Labs (also nearby in town) takes people more efficiently, has more staff, and does not curtly turn people away. Unfortunately, they open an hour later so today I had planned to be 1st in line at the Villa Lane Labcorp. Recently, my physician down the hall from Labcorp advised me of how he drives down the street to Quest as opposed to walking down the hall to Labcorp. So I do not consider the above to be an unreasonable report. I announced this fact to all those folks in the waiting room and in the hallway as I was leaving. This smacks of corporate greed and uncaring management. As a former successful local business owner, I will be urging my friends and neighbors to speak with their wallets and explore Quest Labs. In my opinion, Labcorp does not deserve to remain in business in the Napa area.